We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 10 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
If you’re looking for instructions on how to submit a refund request, please send a mail to firstname.lastname@example.org.
For answers to commonly asked questions we receive regarding a refund’s status, please check mail.
Our 10-day policy
While our 10-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 10 days, so we will not process refund requests received after the refund window.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
These refund restrictions will be enforced to the extent permitted by applicable law.